30 Day Return Policy

Perhaps you would like an upgrade to your flokati rug? Easy, let us know and we’ll be happy to upgrade your flokati area rug. All you have to pay is the difference in the purchase price and send the old one back to us. Just note this in the web form below or give us a call at 866-936-4806 and we'll set everything up for you. It’s that easy.

Like your flokati, but the color doesn’t work in your decor? Again, just let us know and we’ll gladly send you out another flokati that suits your needs. Just send the original one back to us and we’ll get you one that works! Give us a call at 866-936-4806 and we'll tell you how!

When returning your rug to us, we recommend using FedEx or UPS. They will provide tracking information which may come in handy in case the item is lost or damaged in transit while on its way. Please note that if an item is shipped back to us and is not received at our facility, we reserve the right to not issue a credit for the item(s).

All Returns For Credit, Refund, Or Exchange Are In Accordance With The Following Guidelines:

• All items shipped back require an RA number. Any and all items shipped back without a Return Authorization Number may be refused and/or incur a 25% restocking fee.
• You are responsible for all shipping costs back to our faclity, with the exception of a manufacturers defect or in-transit damage to your item(s).
• Any items recieved back at our facility soiled or damaged will be returned to you or automatically incur a 40% restock and cleaning fee if we choose not to return to you.
• Customer must initiate a Return Authorization (RA) within 30 days of receipt of the merchandise. The merchandise must be received at our return facility no more than 10 days after the date the RA was issued.
• If the return is not initiated by the customer within 30 Days of receipt, we maintain the right to refuse acceptance of the return, or accept return with a restock fee of up to 40%. Actual restock fee at the discretion of Flokati.com
• All shipments refused by the customer at time of delivery will incur a 25% restocking fee once recieved at our facility, with the exception for transit damages.
• All transit damages must be noted at time of delivery in order to qualify for a full credit/refund/or exchange.
• We do not accept returns on any custom size rugs.
• Shipping is a non-refundable item. This includes, but is not limited to, international shipping costs and expedited shipping costs.
• All refunds will be issued less the original shipping cost to the customer, including events of "Free Shipping" to the customer's location.

* denotes required field

First Name*

Last Name*

Email Address*

Order Number*

Item Number(s)*

Item 1

Item 2 (if applicable)

Item 3 (if applicable)

Item 4 (if applicable)

Item 5 (if applicable)

Reason For Return*

Select ... Didn't Like Color Not The Right Size Received Wrong Item Damaged While In Transit Rug Has Defect (Please Explain Below) Other (Please Explain Below)

Additional Comments / Questions

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